![]() We do offer a quick and easy re-sizing service if you should need it, but we would always recommend viewing the ring before committing to any work being done on it. It's useful at this stage for us to know your ring size. ![]() We are happy to give our expert opinion on whether a specific ring can be sized or not, and how many sizes it can be altered. If you've spotted a ring you love but it's not your size please get in touch so we can talk you through your options. In the event there is any doubt over the provenance or dating of an item the said item will always be referred to an independent jewellery valuer prior to the item being made available for sale. If it is a synthetic or simulated Diamond we will make this very clear to our customers. By doing this we can identify whether an item is Silver, Sterling Silver, 9ct, 14ct, 18ct Gold, Platinum or base metal.Īll our Diamonds are genuine earth-mined Diamonds unless clearly stated otherwise. In any instance where we are not 100% certain of the Material used in the item a series of tests are conducted which identify the metal. We buy items on good faith from reputable jewellery dealers. We always clearly state any damage or cause for future repair clearly in the item description,as well as any piece of the item know to be or suspect to be non-original. ![]() We check for any damage to the item prior to sale for instance scuffs, dings, missing or loose stones. Hallmarks tell us a lot about items for instance where something was Assayed, which metals were used (ie Gold, Silver, Platinum), the purity of the metal (ie 925 Sterling Silver or 18ct Gold), & the date the item was Assayed which indicates the item's age.ģ) Checking the condition. There are a number of checks that we complete including:ġ) Checking the style and materials match those used in the era.Ģ) Checking hallmarks. See here for more information.Īll items are inspected thoroughly before being put up for sale. Yes, we work in partnership with clarity valuations for honest and accurate third party valuations. We have access to the highest quality antique and vintage jewellery which aren't available anywhere online! Yes! If you're looking for something specific or unusual then let us know what you need and we'll do our best to source it for you through our network of partners. If you are ordering from anywhere other than mainland UK then your item will normally be with you in 2-5 working days.Ĭan you source something specific for me? Orders placed before 1pm will arrive the next working day.Īll international orders are delivered by DHL Express. However, we would love to stay in touch by email with your permission!Īll jewellery bought through our website will come beautifully presented in a powder pink Lillicoco box, along with an item information booklet and a free polishing cloth! Our boxes are made from 100% recycled paper.Īll deliveries within mainland UK are sent by guaran teed special delivery completely free of charge. We will only use this information to ensure your item is delivered safely to your door, and will never share it with any third parties. To process your order we are privy to some of your personal information such as your name, address, telephone number and email address. If you choose to pay with PayPal then you can read about their security here. We don't ever have access to your Credit or Debit card details. Unfortunately, we're not able to offer a credit facility, interest-free or otherwise.Īll card payments are processed through Shopify Payments (powered by Stripe) which keeps your details safe and secure. We set it up on a PayPal invoice, and all of our usual terms apply, although 15% of the invoice total is nonrefundable in case of cancellation or return. Most customers opt for three equal payments over three months. If this is something that you'd like to arrange then please email us at you offer layaway?Ībsolutely! We can arrange a flexible payment plan for any piece you wish to purchase over a number of weeks or months. ![]() We are happy to reserve an item for up to 30 days with an upfront, non-refundable deposit of 15%. If you wish to make a payment via direct bank transfer (BACS) then please contact us by email.įor private viewings we are happy to accept cash payments of up to £1,000. We accept payment directly by credit and debit card as well as Paypal. Please give us a call and we'd be happy to help! If you can't find the answer you are looking for then you can find our contact details here. Here are some answers to the questions that we are most commonly asked here at Lillicoco.
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